Intent Detection
Updated April 21, 2026149 viewsbeginnerWeb Console
Overview
The intent detection engine classifies incoming messages (from WhatsApp, chat, or support tickets) into predefined intent categories: order inquiry, product question, complaint, return request, pricing question, etc. Each intent maps to a resolution template or workflow. The system learns from resolved conversations to improve accuracy over time. 15+ built-in intents with extensibility for custom intents.
How It Works
This feature is part of the ai module. Natural language processing to understand customer queries and route them to the right response or action.
Getting Started
Access this feature from your Posterita dashboard. For detailed setup instructions, contact our support team.
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