Refunds & Returns

Overview

Look up the original order by receipt number, date, or customer, then select items to refund. Supports full order refunds or partial refunds of specific line items. Each refund requires a reason code (defective, wrong item, customer changed mind, etc.). Refunded items can optionally be returned to stock automatically. The refund is recorded as a separate transaction linked to the original sale for audit purposes. Refund amounts appear in daily Z-reports and sales analytics.

How It Works

This feature is part of the pos module. Process full or partial refunds with reason tracking and inventory adjustment.

Getting Started

Access this feature from your Posterita dashboard. For detailed setup instructions, contact our support team.