Support Tickets
Updated April 11, 2026beginnerWeb Console
Overview
Customers submit support requests that become tickets. Each ticket has a status (open, in progress, waiting, resolved, closed), priority level, category, and assignee. Support agents respond with messages and internal notes. Ticket history shows the full conversation. SLA tracking measures response time and resolution time. AI can suggest responses based on similar resolved tickets. Satisfaction surveys are sent after resolution.
How It Works
This feature is part of the web_admin module. Customer issue tracking with status management, assignments, and resolution workflow.
Getting Started
Access this feature from your Posterita dashboard. For detailed setup instructions, contact our support team.
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