AI Agents
Configurable AI personas for automated customer support, sales assistance, and internal help.
Overview
Create AI agents with specific personalities, knowledge domains, and response styles. Each agent can be assigned to a channel (WhatsApp, web chat, support tickets) and handles conversations autonomously. Agents access the knowledge base, product catalogue, and order history to provide accurate, context-aware responses. Conversation quality is monitored with satisfaction scores. Human handoff is triggered when confidence is low.
How It Works
This feature is part of the ai module. Configurable AI personas for automated customer support, sales assistance, and internal help.
Getting Started
Access this feature from your Posterita dashboard. For detailed setup instructions, contact our support team.
Still need help?
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